EVE Australia Pty Ltd -Terms & Conditions  

Delivery

Delivery Address and Contact Details

When placing an order with EVE Australia we require a physical street address. We can only ship to PO Boxes for small orders (Cables/Signs), but for larger orders TNT does not allow us to ship to a PO Box. To assist us in processing your order, please provide your phone number in case we need to speak to you about the order. Please note that TNT/Australia Post require an authorised signatory to be at the delivery address to sign for and collect the goods or conversley advise us if you authorise us to leave the item.

 

Standard Shipping Method:

TNT

EVE Australia Pty Ltd uses TNT Australia to deliver large products. The service provides up to next business day delivery (metro areas AU wide).

Australia Post

EVE Australia Pty Ltd will use Australia Post when delivering smaller items such as cables and signs or when delivering to a PO Box.

 

Delivery Charges

Standard Delivery charges are $20 AU per item below $1000.00 Australia wide .

In some circumstances delivery charges may increase from $35.00 per order due to size and weight of the product

 

Limitation Of Liability And Warranty

All items offered for sale on this site have been displayed with the pictures and text supplied by the manufacturer. Whilst every effort is made to verify this information, mistakes can occur for which EVE Australia cannot accept any liability.

If however, this effects the use of your purchase, we will be happy to exchange any item as detailed in the return and refunds section within Store Policies.

Warranty period is 12-24 months depending on model from date of Invoice. 

 

Returns Policy

All returns are subject to our returns policy. If you believe you have received a faulty product please contact our team immediately. If you are unhappy with your purchase please contact your sales representative. EVE Australia does not offer refunds for products ordered in error but can exchange items

 

Pricing

All the pricing on the website and the quotes we give you are based on market prices and what we have in stock.

 

Quotes

All quotes are valid for 30 days only unless noted otherwise.

 

Payment Methods

We accept the following payment methods:

Credit Card: Visa & Mastercard via Paypal payments Credit Card: Visa & Mastercard via phone or via direct bank transfer

 

Online Transactions:

We use the trusted payment gateway Eway to process online credit card transactions through a secruity encrypted portal. If you do not feel comfortable processing your card online you may phone your details through. Once processed all records with your details are destroyed. We do not keep credit card details or any personal information.

If you purchase on account, EVE Australia retains ownership until you pay. If you cannot pay, we are legally entitled to collect the goods from you.

ERAC Responsible Supplier

EVE Australia is a registered Responsible supplier with the Electrical Regulatory Authorities Council (ERAC) Supplier Number: E5336. This means EVE Australia ensures all products it sells have relevant safety certificates which comply with Australian regulations. EVE Australia's products are marked with the RCM Tick.

 
 

Why EVE Australia

Quality

We only stock the best products from the World’s leading brands.

Reliability

All of our products are compliant with Australian & International standards, ensuring safety & reliable high performance.

Expertise

The highly trained team at EVE Australia will help you from start to finish as well as providing on going support.

Better Future

EVE Australia believes that the future depends on what we do today. We want to see a better future powered by smart new innovative technology.